Effective Date: March 6, 2024

These Terms of Service ("Terms") govern your use of the website rockmarketingagency.com and the services provided by Rock Marketing Agency ("Company", "we", "our", or "us").

By engaging our services or using this website, you agree to be bound by these Terms.

1. Services

Rock Marketing Agency provides marketing, consulting, advertising, and related digital marketing services to businesses.

Services may include but are not limited to:

- Digital marketing strategy

- Advertising campaign management

- Lead generation services

- Content creation

- Website development

- SEO services

- General Business consulting

Specific deliverables, timelines, and scope of services may be defined in written communication, service agreements, proposals, or invoices.

2. Service Delivery

Our services are performed and completed prior to invoicing whenever applicable.

Once the services have been completed and the deliverables have been provided to the client, the service is considered rendered and fulfilled.

The client acknowledges that the services provided involve time, expertise, strategic development, and operational execution.

3. Client Approval and Acceptance

Upon delivery of services, the client may review the completed work.

If the client confirms that the agreed services have been delivered, the work will be considered accepted.

Once services are accepted or delivered according to the agreed scope, an invoice will be issued.

4. Payment Terms

Invoices issued by Rock Marketing Agency are due according to the payment terms stated on the invoice.

Failure to remit payment may result in:

- Suspension of services

- Collection actions

- Additional fees where permitted by law

The client agrees to pay all invoices issued for services that have been completed and delivered.

5. Strict No-Refund Policy

Due to the nature of marketing and consulting services, all sales are final.

Rock Marketing Agency operates under a post-service invoicing model, meaning clients are invoiced only after services have been rendered and delivered.

Because services are completed prior to invoicing, no refunds will be issued under any circumstances once an invoice has been issued and/or paid.

This includes but is not limited to:

- Dissatisfaction with campaign performance

- Changes in business conditions

- Client decision to discontinue use of the delivered services

- Business closures or operational changes

By engaging our services, the client acknowledges and agrees that all invoices represent completed work and are non-refundable.

6. Marketing Results Disclaimer

Rock Marketing Agency provides professional marketing services; however, we do not guarantee specific business outcomes, including but not limited to:

- Revenue increases

- Lead generation volume

- Conversion rates

- Advertising performance

- Search engine rankings

Marketing results may vary depending on multiple factors outside our control.

7. Client Responsibilities

Clients agree to:

- Provide accurate information

- Respond to requests necessary to complete services

- Review deliverables in a timely manner

- Pay invoices according to the agreed terms

Delays in communication or required materials from the client may affect project timelines.

8. Intellectual Property

Unless otherwise agreed in writing:

All materials created for the client become the client's property upon full payment.

Rock Marketing Agency retains the right to reference completed projects in portfolios or marketing materials unless otherwise restricted by written agreement.

9. Limitation of Liability

To the fullest extent permitted by law, Rock Marketing Agency shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

Our total liability shall not exceed the amount paid by the client for the specific services rendered.

10. Termination

Either party may terminate future services at any time.

However, termination does not affect payment obligations for services that have already been performed or delivered.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised effective date.

13. Contact Information

For questions regarding these Terms, contact:

Rock Marketing Agency
Website: https://rockmarketingagency.com
Email: [email protected]